Online Ordreing Information and Purchase Order
Being an Internet based business; we prefer orders to be placed online. This helps us to process and deliver your order swiftly. All products have clear color pictures and descriptive details to enable you see exactly what you are buying, 24 hours a day, 7 days a week. If you have any further questions about a potential purchase, please e-mail or send a fax to us.Our shopping cart and e-commerce system is professional, secure and easy-to-use. There is clear guidance all the way from your initial item selection, through to checkout and payment processing. Each product has an Add to Cart button next to it and the Quantity is changeable within the cart itself before you continue to payment processing. This is where you need to enter your name, billing and delivery address and select a payment method.
Company Purchase Order is acceptable. Please add the product to cart and choose bank deposit or cheque as a payment method, which means you or your company can get payment done after receiving order confirmation letter by email. The order confirmation sent to you by email can be used as an invoice.
Accepted Payment Methods
We accept payment by Visa, MasterCard, Paypal, Cheque and Bank Deposit.
Please make Cheque payable to Richland Group Ltd covering the full product cost, including the correct postage. If the cheque amount is short, it will be returned to you unprocessed. We must advise you that you will have to wait 5-7 days for cheque to clear before your product can be dispatched, so instead, for hassle free shopping why not – Just Pay Online instead! Please send cheque to 23A Bournemouth Tce, Murray's Bay, Auckland 0630. New Zealand
For Bank Transfer please use the following details:
Bank::The National Bank, Parnell branch,
Swift Code: ANZBNZ22
Account Holder: Richland Group Ltd
Credit Card Authorisation Failures
The most common explanation for this error, is that you accidentally typed the card details incorrectly. If this happens, simply click the "Back" button on your Internet browser (generally top left) and you will be returned to the "payment processing" page to try again.
If authorisation fails again and you are positive the details are correct, first check your VALID TO & EXPIRY dates shown on the front of your card. You could also call your card provider to ask why it was not authorised.
Our order-processing department will receive your "failed order" anyway and may then contact you to arrange an alternative payment method, if you still wish to proceed.
Other possibilities for ordering problems may be; that your Internet Browser or your personal / company firewall does not support / allow "SSL Encryption" / Secure connections. If not, your computer's settings need to be adjusted. Also check to make sure you have "allowed cookies" under Tools / Options / Privacy in your Internet Browser. Otherwise contact us and we will try to progress the order for you.
Soon after you have placed your order online, you will receive an e-mail confirmation (provided the e-mail address you have given us is valid). If you wish to alter any information or correct a mistake, please e-mail firstname.lastname@example.org with your Order Number.
Phone or e-mail Orders
If you have a problem placing an order online or simply prefer ordering over the phone 0800-100389 or e-mail email@example.com
All New Zealand dollar prices shown are GST inclusive. All prices are subject to change without notice. Richland Group Ltd will correct any errors or omissions asap, and will not be liable to sell a product or service, if any price or detail previously published was in fact a genuine mistake.
Orders made for any products or services displayed on this website, including prices, do not constitute an offer to enter into a contract or agreement. Your order is deemed to be an offer for the products or services selected and Richland Group Ltd is not obliged to accept your order.
We reserve the right to refuse any order or any part of an order, or to require further information to enable us to evaluate, validate and/or process an order. Any fraudulent or suspicious transactions will be reported to the relevant authorities.
We accept orders from any geographic region displayed as an option in our shopping cart. If unsure, please contact us.
All products are offered subject to availability. There may be occasional circumstances beyond our control that mean we cannot fulfill an order in part or in full.
If, for some reason we have to cancel an order in part or in full, we can and will do this promptly and then contact you via e-mail or phone to inform you.
Please contact us if any more questions.